By Matthew Becerra, September 23, 2025
The Bronco Express shuttle tracker was removed from the CPP Mobile app after more than a year of failing to accurately report the shuttles’ locations.
“We had a vendor that was not being responsive, and the information on the app was not reliable,” Mike Yu, executive director of Parking & Transportation Services, said. “So, we decided to terminate the contract, and we’re in the process of finding a new vendor.”
The shuttle tracker had previously provided real-time tracking for students, showing the location of buses across campus. Yu added the goal is to restore the shuttle tracker with a more reliable system students can depend on.
Yu is in the process of finding a new vendor to provide the shuttle tracking services, but he could not provide any exact dates for when it will be added back to the app. He cited budget cuts and reduced staffing throughout multiple departments as the main reasons why the process could take longer than expected.
Students who rely on the shuttle system said it’s now harder for them to move around campus, and it has made getting to class stressful.
Civil engineering student, Isabelle Woo, said the tracker was important because she uses the shuttle multiple times a week. Now, without the tracker, she doesn’t know when to show up at the bus stops to get a ride.
“You just kind of stand there and hope that you got the right time for the shuttle to come,” Woo said. “Sometimes it comes early, sometimes it comes late. Sometimes it doesn’t even come.”
Business student Madison Kay once waited more than an hour for a shuttle to pick her up and expressed frustration with the shuttles making her late to her physics lab.
“For labs, it’s very rare if a professor is lenient with attendance,” Kay said
Kay also shared she has several close friends who rely on the shuttles because they live in the village, and they’re also becoming increasingly frustrated with unavoidable wait times.
“Risk of heat stroke is not as high for me, but it could still happen, and I’ve been wondering when someone is going to get hurt,” Woo said, “People out in the sun just waiting, some people don’t have cars.”
Yu encouraged students to continue to voice their concerns about the shuttles.
“I appreciate the feedback loop,” Yu said., “When students reach out to us with a problem with the shuttle service, that is very valuable information., I encourage students to continue writing emails to parking@cpp.edu.”
Feature image courtesy of Matthew Becerra
