By Gabby Roscuata, August 25, 2026
Cal Poly Pomona’s Parking and Transportation Services announced three reworked routes and a new design to the Bronco shuttles, along with a new tracker for the fall 2026 semester.
“The Parking and Transportation team partnered with Procurement Services to ensure we selected the best service provider for our students that would be responsive to issues reported in prior years,” said Parking Operations Manager Jerold Orcutt in an email interview.
“We also took the opportunity to apply a new design to represent our new and improved service,” Orcutt said.
According to PTS’ official Instagram page, all three routes moved their Building 94 stops to the Student Services Building, which will remain for this academic year. The changes were “to address prior concerns of inconsistent shuttle service,” according to Orcutt.
As for the three routes, the “Main Campus” route connects the John T. Lyle Center for Regenerative Studies and the Farm Store with the perimeter of the campus.
Two shuttles are expected to operate on this route, rotating clockwise approximately every 15 minutes.
The “Apartments” route connects the University Village, the Current Apartments and the SSB. According to Orcutt, service runs approximately every 30 minutes. The “Metrolink” route connects the Pomona North Metrolink Station and the SSB, with shuttles aligning to train arrivals. However, times can vary due to “traffic, construction and other operating conditions,” according to Orcutt.
The “ABCD” followed a similar course, including a counterclockwise variant of the “Main Campus” route, which eventually was discontinued due to low ridership and traffic-related operating factors, according to Orcutt.
Apparel merchandising and management student Victoria Hickman used to take the shuttle before getting her car.
Hickman said it is challenging to track the shuttles through the app.
She said that while their Instagram page had pictures of the map route, the CPP app had no updated routes or stops posted as of Aug. 16.
Hickman said with the updates, there should be a hotline that gives you the shuttle’s status.
“I think there should be some kind of communication system where the students can call in and ask where the shuttle is and someone would be able to tell us where (it is) and the ETA,” Hickman said.
The shuttle tracker’s website is active but not functional, which can lead to confusion because it does not state its current status.
“When the tracker wasn’t working, I had to wait for who knows how long for it to come around again, since I live at the village,” Hickman said. “I wasn’t sure where it was and how long it would take.”
Hickman said there should be an easier way to access updates for the shuttles, in case the tracker stops working.
Trains and Transit Committee President Madeline Chan said in her experience, even when the tracker is working, it can be inaccurate. She added it can be faster to take the bus than to wait for the shuttle.
However, without a tracker, Chan said it is also hard to predict where the shuttles are.
“It’s sort of like a bad combination of I can never see where it is, and it’s never coming,” Chan said. “Anytime I used it, it was never accurate.”
Chan also expressed concern for others with disabilities.
She said while she can get to class fine, she knows students who have difficulties.
Chan said some can’t walk far, especially in the heat. With the stop on the hill, she said some people can’t get up there.
“I have a friend who takes (the shuttle) because he’s not able to actually walk all over the school, and so for him, it’d be really important because he can’t get to class,” Chan said. “He’s told me stories where he can’t make it to class and he’s missed it because the shuttle’s not there and he can’t rely on whatever was tracked before.”
Orcutt said approximately 86,000 shuttle rides were provided over the 2025-2026 fiscal year, representing 86% of total shuttle ridership.
Amid concerns from students over the tracker not working consistently, Orcutt announced a new tracker coming this fall.
“In response to student feedback, we will also be launching a shuttle tracking system with a new vendor,” Orcutt said. “The Bronco Express Tracker will go live early in the fall semester.”